End-to-End Value Chain Analysis for Continuous Improvement

The Problem

Our client was consolidating the residential HVAC service industry by acquiring local proprietors. The portfolio subsidiaries were migrated to a common application platform and needed a common set of operational KPIs to monitor and drive improvements.

The Solution

Dimensional Strategies Inc. (DSI) developed a comprehensive Azure Cloud platform to gather, cleanse, and organize both legacy and new platform data from each service provider. This data covered the entire value chain, including sales, marketing, appointment scheduling, service delivery, and ongoing customer management. Each of these sub-processes monitored a unified set of metrics, facilitating the establishment of network-wide best practices and operational enhancements.