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Consumer Services

End-to-End Value Chain Analysis for Continuous Improvement

The Problem Our client was consolidating the residential HVAC service industry by acquiring local proprietors. The portfolio subsidiaries were migrated to a common application platform and needed a common set of operational KPIs to monitor and drive improvements.

Integrating Salesforce and AS/400 with Azure Logic Apps for Fleet Management

Transportation Infrastructure

Integrating Salesforce and AS/400 with Azure Logic Apps for Fleet Management

The Problem Our client, a vehicle leasing and fleet management company, struggled with disconnected data systems across key processes. Sales were managed through Salesforce, with opportunities progressing through various stages, while sourcing was handled in an AS/400 database. However, the lack of …

Centralized Data Integration for Pharmaceuticals: Aligning CRM, Sales, and Prescriber Data

Pharmaceuticals

Centralized Data Integration: Aligning CRM, Sales, and Prescriber Data

The Problem Our pharmaceutical client faced challenges managing and aligning data from multiple sources, including CRM, sales, and prescriber data across various markets and product groups. Disconnected systems and manual processes made it difficult to keep information accurate and up-to-date, impac …

CRM and Business Central Integration for Better Client Management

Consumer Staples Distribution & Retail

CRM and Business Central Integration for Better Client Management

The Problem Our client in the distribution and retail industry used a spreadsheet-based system to manage their client network. This approach resulted in inefficiencies, limited scalability, and difficulty maintaining accurate, up-to-date information.

Improving Incident Reporting with Intelligence DB

Police Services

Improving Incident Reporting with Intelligence DB

The Problem Our police services client used a manual process to capture and store incident reports on a shared drive. This approach created inefficiencies, increased the risk of missed connections between incidents, and caused delays in generating reports.

On-Time Performance for Public Transit

Municipal

On-Time Performance for Public Transit

The Problem Our municipal transit customer needed to track and publish the on-time performance of its public transportation system to provide transparency and improve rider satisfaction.

PSAP Response Analysis

Justice

PSAP Response Analysis

The Problem Our police service customer needed to benchmark its Public Safety Answering Point (PSAP) statistics against the availability of policing resources to improve response times and resource allocation.

Property Portfolio Management

Office REITs

Property Portfolio Management

The Problem Our customer, a REIT managing a portfolio of office buildings across North America and Europe, needed a way to accurately forecast earnings and present property information sheets to investors and senior management. The fragmented nature of financial and operational data across systems m …

Quote to Delivery Automation and Insights

Building Products

Quote to Delivery Automation and Insights

The Problem Our customer, a provider of custom concrete products to the building industry, faced challenges because their business applications did not communicate with each other. As a result, providing accurate delivery estimates to customers was difficult, leading to low customer satisfaction and …

Sales and CRM for the Beer, Wine, and Spirits Industry

Beverages

Sales and CRM for the Spirits, Wine, Beer and Refreshment Industry

The Problem Senior management and field sales teams in the Canadian beer, wine, and spirits industry face challenges due to fragmented sales data, inconsistent reporting across provinces, and a lack of real-time visibility into customer relationships and sales performance. These issues make it diffi …

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