Quote to Delivery Automation and Insights

The Problem

Our customer, a provider of custom concrete products to the building industry, faced challenges because their business applications did not communicate with each other. As a result, providing accurate delivery estimates to customers was difficult, leading to low customer satisfaction and a decline in repeat business.

The Solution

Dimensional Strategies Inc. (DSI) built an orchestration layer using Microsoft’s Power Platform, creating a unified interface to seamlessly progress orders from quote to delivery while synchronizing legacy applications in the background. Customers received weekly updates on their order status and could track final delivery in real-time. Internal management gained access to key metrics, helping them identify operational bottlenecks and improve delivery performance.