The Problem
Our client, a provider of rehabilitation and wellness services through multiple retail locations, needed an efficient way to oversee and manage the operational and financial performance of their outlets and practitioners. Their diverse services—ranging from physiotherapy and occupational therapy to chiropractic care, kinesiology, and mental health support—required a comprehensive and data-driven approach to monitoring and improving performance.
The Solution
Dimensional Strategies Inc. (DSI) designed advanced data pipelines to extract and compile critical information from Electronic Medical Records (EMRs) and financial systems. By integrating multiple data sources, we created detailed data twins of both the patient and practitioner journeys, offering a virtual representation of the entire service process. These data twins provided management with a holistic view of outcomes and a clear understanding of the factors driving performance across different outlets.
Through this approach, management gained actionable insights into areas of strength and opportunities for improvement. The analysis highlighted best practices across locations and services, revealing patterns and trends that had previously gone unnoticed. These insights allowed for the implementation of targeted strategies to optimize operations, enhance service delivery, and improve patient outcomes. Ultimately, this enabled the client to boost patient satisfaction and drive better health results across their network.