Aligning technology with business outcomes for sustained success
The Customer Solutions team analyzes the relationship between business and technology and is responsible for front-ending all projects. We ensure that our technological solutions provide the necessary insights to drive continuous improvements in your business processes.

Ensure your digital transformation journey includes the insights to drive process improvement


We help our customers prioritize which parts of their business would most benefit from using analytics to improve processes. We start by focusing on the key areas of generating demand, fulfilling demand, and retaining customers. We then identify core customer or product journeys and target specific business processes within these journeys.


Once we identify the best candidates for process improvement, we determine the most granular representation of process execution and specify the metrics of throughput and efficacy. This business-led approach ensures the longevity of our solutions – independent of the applications that may manage these business processes.

Map Data

Once we determine the core actors of a business process and metrics for throughput and efficacy, we map back to your enterprise data stores. This mapping helps us build specifications for data engineering and visualization – ensuring the business needs drive the technology solution.

DSI Methodology & Sample Industry Case Study

At DSI, our approach aims to align business goals with technology using various artifacts through Business Analysis.